Norse Atlantic Airways is a low-fare, long-haul airline headquartered in Norway, transforming intercontinental travel with affordability and convenience. We connect bucket-list destinations in the United States, including New York City, Los Angeles, Miami, Las Vegas, and Orlando to key cities across Europe.

Founded in 2021, we are an ambitious, and fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.

About the role:

Norse IT is responsible for the operation and support of all IT systems within the company. The IT Support Specialist plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, and mobile device troubleshooting, employing a high degree of customer service, technical expertise, and responsiveness.

This position requires a strong work ethic and the ability to work well while prioritizing multiple requests. The support specialists is part of an IT team providing excellent support to the global operations of Norse.

Your main responsibilities and duties:

• Monitor the Helpdesk system for inbound issues and ensure all issues are logged and documented;
• Provide end-user computing support using an ITIL-based Service Desk approach;
• Adhere to and enforce all information security protocols;
• Communicate effectively, integrate well with all levels of staff, and work independently;
• Troubleshoot and resolve hardware, software, and mobile device issues in a timely and professional manner;
• Assist in the setup, configuration, and maintenance of IT equipment and software across the organization;
• Support Airport equipment and POS devices

Required Qualifications and Skills:

• Ability to remain focused, professional, and flexible while managing multiple tasks and requests;
• Previous experience in a IT support role will be considered as an advantage.
• Proficiency with Microsoft Azure Active Directory and Microsoft 365 Admin, including user account administration;
• Experience with remote access tools and VPN configuration and administration;
• Strong experience in deploying, administering, and supporting Windows, macOS, and iOS platforms;
• Ability to set up and support mobile devices and desktop systems;
• Experience working with the Microsoft 365 cloud environment;
• Experience supporting airport equipment and point-of-sale (POS) devices;
• Familiarity with supporting key enterprise applications;
• Basic networking skills, including troubleshooting network-related issues.

Company offers:

• The sky is the limit growth opportunity in dynamic aviation industry;
• Base salary ranging from 2000 - 2500 (Gross), based on candidate experience;
• Explore the world with travel privileges to all Norse destinations and enjoy tickets on partner airlines;
• Health insurance;
• Modern office in the city center - Novira plaza;
• Inclusive and diverse work culture we bring together talent from over 40 nationalities.

We believe that culture will be our competitive advantage.

Team Norse has identified three core values that we all should live and breathe.
They are:  

• Be inclusive
• Take ownership 
• Show kindness

Please note: you have 2 days from submission to edit your cover letter before it can no longer be changed.