Norse Atlantic Airways is a low-fare, long-haul airline headquartered in Norway, transforming intercontinental travel with affordability and convenience. We connect bucket-list destinations in the United States, including New York City, Los Angeles, Miami, Las Vegas, and Orlando to key cities across Europe. We also connect travelers to remarkable locations like Cape Town and Bangkok.

Founded in 2021, we are an ambitious, and fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.

Are you passionate about travel and eager to provide exceptional service to fellow explorers? As a Customer Experience Agent, you will be the face of Norse Atlantic Airways, ensuring travellers have a smooth and memorable journey. You'll handle customer inquiries and provide top-tier service across various communication channels

Your responsibilities will include:

• Delivering exceptional customer service with a friendly, empathetic attitude;
• Respond quickly and efficiently to customer inquiries through various communication channels;
• Handle and resolve customer complaints;
• Work closely with ground handlers at stations to address any customer-related issues;
• Knowing our products inside and out so that you can answer questions;
• Support ground handlers at stations with customer related questions.

What We're Looking For:

We’re looking for someone with a passion for customer service, the ability to work in a fast-paced environment, and a commitment to making every interaction count.

You’ll thrive in this role if you:

• Have excellent communication skills, both written and verbal;
• Can quickly adapt to using airline operations software;
• Are a problem solver who can think on your feet;
• Have a positive mindset – “can do attitude”;
• Are fluent in spoken and written English;
• Have the flexibility to work shifts, including nighttime;
• Thrive working in a team environment;
• Knowledge in a Scandinavian language, French, Italian or Germany is an advantage.

Required experience

• Experience in work related to customer experience is an advantage.

We offer:

• The sky is the limit growth opportunity in dynamic aviation industry;
• Monthly salary ranging from 1400 - 1800 EUR (Gross), based on candidate experience, plus additional compensation for night shifts and work on national holidays.;
• Explore the world with travel privileges to all Norse destinations and enjoy discounted tickets on partner airlines;
• Premium health insurance;
• Modern office in the city center - Novira plaza;
• Inclusive and diverse work culture we bring together talent from over 40 nationalities.
  

We believe that culture will be our competitive advantage.

Team Norse has identified three core values that we all should live and breathe. They are:  

• Be inclusive
• Take ownership 
• Show kindness.

Please note: you have 2 days from submission to edit your cover letter before it can no longer be changed.