Norse Atlantic Airways is a low-fare, long-haul airline headquartered in Norway, transforming intercontinental travel with affordability and convenience. We connect bucket-list destinations in the United States, including New York City, Los Angeles, Miami, Las Vegas, and Orlando to key cities across Europe. We also connect travelers to remarkable locations like Cape Town and Bangkok.

Founded in 2021, we are an ambitious, and fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.

At Norse Atlantic Airways, we are passionate about people – both our colleagues and our customers. We believe in creating a workplace where every team member feels important and appreciated.

We are strengthening our Operational HQ in Riga and are in need an experienced Crew HR Manager to ensure that our pilots and cabin crew are recruited, supported, and cared for throughout their career journey with Norse.

This role is about getting things done - making sure the right people are in the right place at the right time, while creating a compliant and positive employee experience.

Your responsibilities will include:

Crew Recruitment & Onboarding:

• Run and oversee recruitment campaigns for pilots and cabin crew in close connection with the owners of the areas;
• Ensure onboarding processes are welcoming, informative and compliant with Norse Atlantic's own requirements.

Data & Reporting:

• Keep track of crew headcount, attrition, and performance trends;
• Provide regular updates and reports to management.

Workforce Planning & Scheduling Support:

• Maintain accurate crew forecasts and staffing plans to meet operational and seasonal needs.

Employee Support & Relations:

• Act as a go-to person for crew HR matters, handling questions, concerns, and grievances fairly and promptly;
• Promote inspiring and living the Norse values across all crew bases.

Compliance & Documentation:

• Ensure crew records, contracts, and documentation are always up to date;
• Have an overview and master the local aviation authority requirements and labour laws.

Collaboration:

• Partner with Operations, Safety, Finance, Legal, and other key functions to ensure seamless crew management and operational efficiency.

Compensation & Benefits:

• Manage and update crew pay structures and benefits packages in line with industry standards across our different bases;
• Support payroll and ensure accuracy in crew compensation.

What We're Looking For:

• Proven track record from managing crew functions across multiple jurisdictions;
• Preferably 5 years’ experience in HR, with aviation or crew management exposure preferred;
• Knowledge about how to utilize tech tools to simplify process;
• Strong working knowledge of crew contracts, compliance and labour law;
• Hands-on experience in recruitment, workforce planning, and employee and union relation;
• Comfortable balancing day-to-day operations with longer-term improvements;
• Clear communicator, problem solver, and team player.

Reporting lines

You will be a part of our crewing team in Riga, reporting directly to Director Crew Management.

We offer:

• A role where you can make a practical impact every day;
• The chance to work with international crews across multiple locations;
• The sky is the limit growth opportunity in dynamic aviation industry;
• Monthly salary ranging from 2700.00 - 4200.00 EUR (Gross) based on candidate experience;
• Explore the world with exclusive travel privileges to all Norse destinations, plus discounted tickets with our partner airlines;
• Premium health insurance provided after the probation period;
• Gym and wellness benefit, with co-payment for sports activities after the probation period;
• Modern office in the city center - Novira plaza;
• Inclusive and diverse work culture we bring together talent from over 40 nationalities.

We believe that culture will be our competitive advantage.

Team Norse has identified three core values that we all should live and breathe. They are:

• Be inclusive
• Take ownership
• Show kindness.