Norse Atlantic Airways is a low-fare, long-haul airline headquartered in Norway, transforming intercontinental travel with affordability and convenience. We connect bucket-list destinations in the United States, including New York City, Los Angeles, Miami, Las Vegas, and Orlando to key cities across Europe. We also connect travelers to remarkable locations like Cape Town and Bangkok.

Founded in 2021, we are an ambitious and fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.

Are you service-minded, technically skilled, and motivated by helping others work efficiently?

We are looking for an IT Support Specialist to join our IT team. In this role, you will be a key point of contact for employees across the organization, providing timely and high-quality technical support for desktop hardware, software, and mobile devices. You will play an important role in ensuring smooth day-to-day operations by combining strong technical expertise with a customer-focused mindset.

This position requires the ability to prioritize multiple requests, respond quickly in a dynamic environment, and collaborate with colleagues across global operations. You will be part of a supportive IT team delivering reliable support to Norse teams worldwide.

This is a full-time, office-based role located in Riga, Latvia.

Your main responsibilities and duties:

• Monitor the Helpdesk system for inbound issues and ensure all issues are logged and documented;

• Provide end-user computing support using an ITIL-based Service Desk approach;

• Adhere to and enforce all information security protocols;

• Communicate effectively, integrate well with all levels of staff, and work independently;

• Troubleshoot and resolve hardware, software, and mobile device issues in a timely and professional manner;

• Assist in the setup, configuration, and maintenance of IT equipment and software across the organization;

• Support Airport equipment and POS devices.

What we're looking for:

• Previous experience in an IT support role will be considered an advantage;

• Proficiency with Microsoft Azure Active Directory and Microsoft 365 Admin, including user account administration;

• Experience with remote access tools and VPN configuration and administration;

• Strong experience in deploying, administering, and supporting Windows. MacOS, and iOS platforms is nice to have;

• Ability to set up and support mobile devices and desktop systems;

• Experience working with the Microsoft 365 cloud environment;

• Familiarity with supporting key enterprise applications;

• Basic networking skills, including troubleshooting network-related issues;

• Ability to remain focused, professional, and flexible while managing multiple tasks and requests;

• Fluency in spoken and written English for communication with colleagues and cooperation partners outside of Latvia.

We offer:

• The sky is the limit growth opportunity in dynamic aviation industry;

• Monthly salary ranging 1800.00 - 2200.00 EUR (Gross), based on candidate experience;

• Explore the world with exclusive travel privileges to all Norse destinations, plus discounted tickets with our partner airlines;

• Premium health insurance provided after the probation period;

• Gym and wellness benefit, with co-payment for sports activities after the probation period;

• Modern office in the city center - Novira plaza;

• Inclusive and diverse work culture, we bring together talent from over 40 nationalities.

We believe that culture will be our competitive advantage.

Team Norse has identified three core values that we all should live and breathe. They are: 

• Be inclusive;

• Take ownership;

• Show kindness.