Norse Atlantic Airways is a low-fare, long-haul airline headquartered in Norway, transforming intercontinental travel with affordability and convenience. We connect bucket-list destinations in the United States, including New York City, Los Angeles, Miami, Las Vegas, and Orlando to key cities across Europe. We also connect travelers to remarkable locations like Cape Town and Bangkok.

Founded in 2021, we are an ambitious, and fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.

We’re looking for a Ground Operations Support Manager to join our team in Riga, Latvia.

Your responsibilities will include:

• Supporting our AOCs in delivering the company’s operational strategy through clear and effective ground operations policies and procedures;

• Drafting, updating, and maintaining ground operations manuals, notices, and controlled documents, ensuring proper version control and audit traceability;

• Translating regulatory requirements into simple, practical guidance for front-line teams and service providers;

• Designing and developing operational forms and supporting materials in line with regulatory and company requirements;

• Working closely with internal departments and external stakeholders to ensure policies are aligned, practical, and support smooth day-to-day operations;

• Identifying risks, gaps, and improvement opportunities through audits, compliance data, and operational feedback;

• Overseeing activities supported by the Ground Operations Support Team, including systems, logistics, and contracted services;

• Contributing to cross-functional projects and continuous improvement initiatives across the operation.

What we're looking for:

• Strong understanding of aviation ground operations, including both above and below wing activities;

• Knowledge of applicable UK/EASA safety regulations and operational requirements;

• Experience working with operations manuals and regulatory documentation;

• Excellent written communication skills with the ability to simplify complex information;

• High attention to detail and a structured, process-driven mindset;

• Confidence in collaborating with different stakeholders and presenting information clearly;

• Good working knowledge of Microsoft Office tools;

• Fluency in English, both written and spoken.

Experience:

• Proven experience in developing or maintaining operational or compliance documentation within aviation;

• At least 5 years of relevant experience in ground operations;

• Experience working in an airport environment with a strong understanding of safety and compliance.

Nice to have:

• IATA Dangerous Goods Training (Category 7.3 or equivalent).

We offer:

• The sky is the limit - growth opportunity in a dynamic aviation industry;

• Monthly salary ranging from 3000 to 3500 EUR (Gross), based on candidate experience;

• Explore the world with exclusive travel privileges to all Norse destinations, plus discounted tickets with our partner airlines;

• Premium health insurance provided after the probation period;

• Gym and wellness benefit, with co-payment for sports activities after the probation period;

• Modern office in the city center - Novira Plaza;

• Inclusive and diverse work culture we bring together talent from over 40 nationalities.

We believe that culture will be our competitive advantage.

Team Norse has identified three core values that we all should live and breathe. They are:

• Be inclusive;

• Take ownership;

• Show kindness.